Well, well, Forrester loses another social media analyst inside of a week, this time Peter Kim (blog, Twitter handle). Unknown at this time whether Peter and Charlene leaving (see here) is a coincidence or the beginning of a trend.
Remember, most analyst firms have not invested in knowledge management systems so most information that analysts get in vendor briefings and other sources is stored between the ears of an analyst which means that it walks out the door every night. This often means that vendors are back at square one in terms of a firm’s knowledge and context about a vendor.
This news is just a reminder for analyst relations professionals that they need to have a process in place for dealing with a departing analyst. Any departure of a Tier 1 analyst from your list should send you into dynamic action.
SageCircle clients can call to schedule an inquiry and get the SageContent(tim) on what to do when an analyst leaves a firm. This information is also in the SageCircle AR Wiki.