One of my favorite sayings is “It’s good to be good, but it’s better to be lucky” and we were definitely lucky in early 2004 when Gartner appointed VP and Distinguished Analyst Carl Claunch as one of the two Lead Analysts for the company Dave and Carter worked at.
Up to that point, many of the major companies had great difficulty in getting Gartnerians to see the big picture about the entire company. We had the classic “blind men and the elephant” problem in that an analyst’s primary research coverage defined how they saw the company as a whole. […]
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