Social media should not be a “special” activity for AR, just part of the overall AR plan
You do have an AR plan, don’t you?
Your strategic AR plan, the one with the charter and objectives, lists of all interactions types to be used for each purpose, service levels by analyst tier, calendar and priorities?
Ok, unfair question as many AR teams are so under the gun that a plan is often considered a luxury. The main point is that social media (e.g., blogs, Twitter, podcasts, wikis and so on) should not be considered something big and special, but merely just more forms of interactions to add to the mix.
Obviously, the various types of social media are still new to many individuals and AR teams. As a consequence, there is a learning curve to climb and a process you will need to go through to adopt these new forms of interactions. However, social media are not “special,” just like e-mail is not special. Oh, those folks that have been around for awhile will no doubt remember when there was heated debate whether e-mail was an appropriate form of interaction with analysts.
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