Category: 4. Align – AR adaptation

Alignment is the adaptation and control stage of the IDEAL model. It supports the adaptation of communication to meet the changing information needs of analysts, in particular by selecting use cases and language that are most engaging.

Because analysts are increasingly using blogs as development platforms, AR has to participate to be part of the conversation

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icon-social-media-blue.jpgOver the weekend in a Twitter exchange, AMR Research’s Phil Fersht (Twitter, blog) told me he “uses blogging to cultivate ideas for research.” In addition, Phil said that he uses “it as a networking tool to attract and influence users.”

For AR managers who have Phil on their analyst lists – and any outsourcing vendor should – you should be following’s Phil’s blog.  If you are not, this information should send a shiver down your spine […]

Can the IT industry analysts be objective?

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question-mark-graphic.jpgI recently saw this question on Twitter. It was from an AR practitioner, but it also applies to research consumers as well. Several studies* of IT manager clients surfaced that “objectivity” or some variation is an important consideration for buying analyst services. But is this a reasonable expectation for the research consumers? The answer is a qualified “yes” and there are ways for analyst clients to ensure that objectivity is as high as possible.While it is our opinion that analysts do not pull their punches because vendors are clients (see Analyst integrity issues – the urban legend that won’t die), that does not mean that analysts are 100% objective all the time. Every person has life experiences that will permanently or temporarily make them a little less objective.  AR teams may have their doubts about some analysts […]

Why do analyst consulting days? [AR Practitioner Question]

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question-mark-graphic.jpg As was briefly mentioned in Strengths and weaknesses of analyst research delivery types, analyst consulting days (aka SAS or strategic advisory service in Gartnerese) have a high risk/reward profile for vendor analyst relations (AR) teams. After that post, we received a question from an AR practitioner asking why AR would want to spend the money on an analyst consulting day.

It is important to remember that building strong analyst relationships requires a mix of interaction types.  You cannot achieve your objectives using only briefings and inquiry. Consulting days can have significant benefits when done correctly.  Because there are different reasons for purchasing analyst consulting days from the firms, vendors need to clarify the goals they want to pursue through buying consulting days. The shotgun approach of “we’ll just throw some more money at them by buying consulting time” rarely succeeds in genuinely increasing an analyst’s positive perception of a vendor.

The various reasons why vendors choose to do consulting days vary in real value:

  • To build stronger relationships with key analysts
          – Rating: high value
  • To do a Deep Dive-style uninterrupted briefing
          – Rating: none to high value
  • To have a high profile marketing event speaker
          – Rating: […]

Blogs as part of the AR tool box — Is there a chicken-or-egg issue?

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icon-social-media-blue.jpgWhile blogs have been around for a number of years, they are seldom used by communications and IT vendor analyst relations (AR) teams*. I have found only Adobe, Cisco, HP, IBM** and Sun. This is too bad because blogs can be a valuable tool for communicating certain types of information in a less formal manner.

Now it is important to realize that a blog is not the end all and be all of analyst interactions. For one thing, blogs are usually not password protected, so nothing remotely confidential can be the topic of a blog entry.

There are a number of reasons why AR has avoided blogs:

  1. The AR team cannot get permission to launch a blog because their company has not developed a blogging strategy and policy yet
  2. AR is simply overworked and cannot add another task
  3. AR perceives that it does not has the right skills to create blog content
  4. AR believes there is no demand for a blog because the analysts are not asking for one
  5. AR thinks there are not enough interesting topics for them to consistently blog

Items #1 and #2 are show stoppers. Items #3 and #4 are what I call chicken-and-egg issues. For instance, […]

Adding Twitter or other micro blogging tools to the AR tool box

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icon-social-media-blue.jpgAnalyst relations (AR) has a number of tools available for interacting with the IT industry analysts ranging from prehistoric-based face-to-face meetings to the 19th century telephone to the 21st century TelePresence by Cisco. Social media (e.g., blogs, communities, wikis and so on) represents just the latest technology to come along to enhance the AR interaction tool box. While social media should be considered an opportunity, many AR teams see it as a challenge because they perceive that that cannot add one more item to their to-do list (see Why social media scares the analyst firms and vendor AR teams). However, if approached correctly, social media does not have to be the proverbial straw that breaks the camel’s back.

One of the new social media tools that could be very useful is the micro-blog (e.g., Twitter, Jaiku and Pownce). Micro-blogs are easy to learn, simple to experiment with and, best of all, free. Micro-blogs could be a constructive one-to-many communications tool, especially for fast-breaking […]

Introducing SageCircle’s Fog of Influence

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icon-social-media-blue.jpg(Editor’s Note: A draft of the Fog of Influence graphic has been replaced with the final version. 2/4/08 12:50 pm PT)

It used to be so simple to identify the influencers of technology deals in those idyllic days of yore. IT managers would talk to the IT advisory analysts, read the IT trade press, listen to the IT vendors and play golf with their buddies in IT in other companies. It was reasonably predictable as to who was influencing each step of the product purchase project and to what extent.Today, of course, the model of influence is anything but simple and predictable. Social media has exploded onto the scene adding many new voices to the discussion. On-line publishing has expanded the number of “IT trade press” outlets to dizzying new level. The analyst industry continues to consolidate and simultaneously expand with analyst firms with new business and research models starting up every week even as others are being acquired. It is easier for IT managers to interact with peers beyond hitting the golf course. IT vendors are embracing new forms of communication with mixed levels of success. It is enough to make your head spin.

sagecircle-fog-of-influence-2-feb-08.jpgOver the last ten years there have several approaches to representing the ways that buyers and influencers interact (see The IT industry analysts’ role: evolution of perception). This post introduces the latest SageCircle update, the Fog of Influence (left, click to enlarge). The Fog of Influence incorporates social media, Web 1.0 and […]

Speed versus silence on the Microsoft-Yahoo announcement and the implications for Analyst Relations and the Press

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icon-social-media-blue.jpgIt has been interesting seeing the different responses to the Microsoft-Yahoo announcement. For example, as of 10:15 US Pacific Time:

  • Redmonk’s James Governor on his Monkchips has an interesting post, plus James has been Twittering
  • Forrester has commentary from three analysts (Rob, Charlene and Shar) on three blogs, each with a unique point-of-view
  • Rob Enderle has weighed in on the Technology Pundits blog
  • AMR, Gartner and IDC, nothing so far on their websites or blogs

No doubt, IDC and Gartner analysts have been talking to the press and clients, but frankly so […]

Will the analysts drive down IT spending? Not if you talk to them.

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In Saturday’s New York Times Business Day section there was a reassuring article by Steve Lohr called Belt-Tightening, but No Collapse, Is Forecast in Technology Spending. Reassuring because the IT executives and industry analysts interviewed all indicated that there was less likelihood that IT spending was going to be slashed like during the 2001 recession. Whew, it looks like the IT market will dodge the bullet this time! However this relief could be short lived if the IT analysts turn negative and start counseling their IT buyer clients to be conservative and cut spending.

What could turn the IT analysts negative on spending? The analysts could flip their opinion if all they hear are the concerns and fears of budget cuts from nervous IT executives. As explained […]